Haynes Brothers Furniture

Reviews

• Victoria Carr

  Feb, 28 2018
  ★ ☆ ☆ ☆ ☆
  Absolutely the worst customer service I have ever received. I purchased a set of Ekornes Stressless couches over a year ago from them. In addition, we bought end tables, and a dining room set for a total of almost $13,000. The couches arrived with a hole in the leather which was small as if from a box cutter, but still, a hole. After multiple calls, and calmly trying to get it fixed or resolved in some way, we were completely blown off for a year, yes that's right, a year. They finally called and said they now "have time to repair the couch" and we scheduled it and were told it would take 4-5 days. It took 11 days without our main couch. I got nothing but attitude from Diane in "customer service" as well as the delivery driver despite my continued patience. I was told on at least 4-5 occasions that the owner would contact me regarding my dissatisfaction but that NEVER happened. We even purchased the protection plan. Do yourself a favor, skip this store if you are buying anything high end and go somewhere else. Even if you use a different Haynes Brothers, you will have to deal with these folks for any service issues and it will be a nightmare.

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